Posts by wsladmin
5 ways to keep your Educational Support Staff firing on all cylinders
Just like all businesses, Schools have customers. You most likely refer to your customers as students, parents, family, guardians or the School community. Just like all businesses, Schools have rules. The rules are there for good reasons, but rules can drive some customers away. Customers loathe rules that are complicated, too hard to follow, take up their…
Read MoreFive ways to protect your Education Support Staff from worst-case scenarios
“I wish I had never gone to work that day. If I had known what that customer was going to do, I would have stayed home.” Have you ever said those words or something like them? Have you known someone who has said those words? I have uttered those words, and sadly, I know many…
Read MoreWhat happened next was worse than the bad service…
I recently witnessed a customer service employee take a relatively loud and pointed verbal blasting from a customer. The customer wasn’t happy to hear that the faulty iron he returned could not be replaced until next week. The employee was putting away stock at the time and kept repeating, with little or no genuine concern,…
Read MoreThe List That Will Take Your Education Support Staff from OK to Awesome
A great attitude is just the start. Students, parents, and the School community want action because actions speak so much louder than thoughts or words.
Read MoreHow One Employee Stopped a Customer Riot
Was Mr Customer aware or unaware of how he was coming across? Did he care? Was this the first time he was given a chance to vent his views?
Read MoreAre your ESS OK?
A few years ago I attended a networking event in Geelong. The event was sponsored by beyondblue and the topic was Mentally Healthy Workplaces. We heard from local businesses and support services about the importance of having a mentally healthy workplace and how to make it happen. The event was from 7am – 9am at…
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