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Overcoming Objections: Boosting Your Education Support Staff Through Professional Development
Your Education Support Staff (ESS) are the unsung heroes in the dynamic world of education. They keep the gears turning,…
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Five ways to protect your Education Support Staff from worst-case scenarios
“I wish I had never gone to work that day. If I had known what that customer was going to…
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What happened next was worse than the bad service…
I recently witnessed a customer service employee take a relatively loud and pointed verbal blasting from a customer. The customer…
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