Blog
From Frustration to Fulfilment: Transforming Your ESS Team’s Experience
Education Support Staff (ESS) are the backbone of our schools, working tirelessly behind the scenes to ensure the gears keep…
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Investing in Soft Skills Training: Maximising Your School’s Success
As a School Business Manager, you understand the critical role your Education Support Staff play in providing exceptional service to…
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From Fatigue to Flourishing: Strategies for Supporting Education Support Teams
In the midst of the COVID-19 pandemic, we witnessed a distressing surge in negative behaviours towards frontline customer service staff.…
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How Kermit can cause customer complaints
Schools have customers and every customer has a service rhythm, and when frontline ESS can identify and match that rhythm,…
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Are you brave enough to do this 52 times?
When was the last time your frontline Education Support Staff tried something new with the goal of improving the reputation…
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How One Employee Stopped a Customer Riot
Was Mr Customer aware or unaware of how he was coming across? Did he care? Was this the first time he was given a chance to vent his views?
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