From Fatigue to Flourishing: Strategies for Supporting Education Support Teams
In the midst of the COVID-19 pandemic, we witnessed a distressing surge in negative behaviours towards frontline customer service staff. This issue extends beyond businesses to our schools, affecting Education Support Staff who tirelessly serve teachers, parents, students, stakeholders, and the wider community. Instances of yelling, swearing, blaming, and threatening have left many ESS feeling overwhelmed and, at times, isolated. It’s crucial for School Business Managers to address this challenge and foster a positive working environment.
Understanding the Pressure: Supporting Staff in Uncertain Times
The pandemic has placed unprecedented stress on both individuals and schools. School Business Managers, alongside their teams, are facing unique challenges while juggling personal responsibilities. The weight of these circumstances, coupled with the demands of reviewing, adapting, and supporting their staff, can result in emotionally draining days. However, it’s important to remember that even during difficult times, expressing stress through intimidating behaviours is not acceptable.
Highlighting Positive Interactions and Building Resilience
Amidst the challenges, there have been inspiring instances of kindness and understanding from caring School Business Managers. These individuals not only defend ESS but also work collaboratively with them. Their actions reinforce the idea that we are all in this together and provide a much-needed boost to the morale of schools. Recognising and appreciating these positive interactions is crucial in maintaining a sense of optimism and perseverance.
Equipping School Business Managers: Tools for Empowering Education Support Teams
At Just For Schools, we have been dedicated to creating teams of confident and engaged ESS since 2012. However, the current climate has highlighted the significant levels of fatigue, anxiety, and anger experienced by ESS and their managers. In response, we are offering customer service, teamwork, and leadership training programs to infuse positivity, confidence, and clarity into teams. Our goal is to equip School Business Managers with the necessary tools to support their staff effectively.
Introducing the Book: A Resource for the Depleted
We understand the challenges faced by Education Support Staff and their managers. To provide support and guidance, we have just the book for them. Each chapter addresses crucial aspects of the customer service experience, emphasising emotional intelligence, fun, handling complaints, gaining perspective, and finding daily moments of Zen. It serves as a reminder of the value and resilience of frontline staff.
Join us in supporting fatigued, frustrated, and anxious ESS by purchasing this valuable resource. Let’s work together to navigate the storm, ensuring exceptional customer service and fostering a positive work environment.
Purchase the book today and empower your Education Support Team to weather any challenge with resilience, empathy, and professionalism.