Posts by wsladmin
What to do Immediately After Education Support Staff Attend Soft Skill Training
Any type of organised workplace training is costly. There’s the cost of the actual training, and there’s the cost of the time your staff spend off the job attending the training. The cost of money and time is well spent if the training delivers an immediate and positive impact to your school and all types…
Read MoreTop 3 tips for dealing with difficult customers
From 1986 to 2002, I worked for one of the Big 4 Banks. During those years of working across Victoria, I experienced some very “interesting” customer complaint behaviours. It didn’t matter if I was working in Bendigo, Ballarat, Horsham, Bacchus Marsh or Geelong – bad customer behaviours were not location-specific. Here are just a few…
Read More5 ways to communicate respect without saying a word
School Business Managers from Geelong, Ballarat, Melbourne and all across Australia contact Just For Schools to help their Education Support Staff develop professional soft skills. Soft skills are your people skills and those are the skills that, when mastered, leave customers at your school, no matter if they’re students, parents or the community, feeling respected.…
Read MoreWhat Frontline Education Support Staff Need From You
Since 2010, Just For Schools has been helping schools by educating and motivating frontline Education Support Staff to become Customer Service Professionals. We have travelled across Victoria from Geelong to Gippsland, Mildura to Melbourne, Benalla to Ballarat, and Horsham to Hoppers Crossing. We have a loyal base of Schools and Business Managers, and we love…
Read MoreWhy coriander is the key to excellent Education Support Staff
Asking Education Support Staff to provide excellent service is about as useful a direction as asking them to make you a delicious lunch. The employee who loves coriander and has super kitchen skills is never getting a score of excellent from me. The lunch they put their heart and soul into may be delicious to…
Read MoreThe training tradition that wastes time and money
Recently I went to a training event as an attendee. I was really looking forward to this event, but as soon as I arrived, I knew it was going to be a hard day. Upon arriving at the venue, I was greeted by…no-one. There was a sign directing me to the room and after poking…
Read MoreThe Biggest Mistake School Business Managers Make (Includes DIY Solutions)
Too often, schools wait until one or more of the following takes place before training is considered; Staff members don’t get along or morale is low Customer complaints are on the rise Staff have become complacent about providing consistently excellent service This gives your Education Support Staff the impression that training is only provided when…
Read MoreThe Vaccine Your Education Support Staff Must Use Now
Frontline ESS are rightly feeling a range of negative emotions at the moment, which is normal and natural as it is the human response to a pandemic – but there is some good news. Frontline staff have a vaccine to help protect them, and although it won’t stop them from being infected by the Coronavirus,…
Read MoreHow Kermit can cause customer complaints
Schools have customers and every customer has a service rhythm, and when frontline ESS can identify and match that rhythm, customers are delighted. If an employee is out of sync with a customer’s service rhythm, it’s like they’re singing Rainbow Connection by Kermit the Frog whilst the customer is singing Thunderstruck by AC/DC. Customers quickly…
Read MoreAre you brave enough to do this 52 times?
When was the last time your frontline Education Support Staff tried something new with the goal of improving the reputation of the School? What would happen if you empowered them to come up with and road test a new way of doing just 1 thing every week? TWO RULES 1. The actions have to positively…
Read MoreThe #1 Reason Education Support Staff Give Up
I’ve turned into a Game Show host – let’s call me Eddie Schreck or Cate Denyer or…is there a female Game Show host??? The game show I’ve been hosting is called – “What stops you … ?” I’ve surveyed thousands of Education Support Staff from all kinds of schools across Australia; from Perth to Port…
Read More5 Ways to “Power Up” Your Education Support Staff’s Lights
I am regularly contacted by School Business Managers and Leaders from Ballarat, Geelong and Melbourne who are seeking help to motivate their Education Support Staff to keep providing excellent service. They tell me they recruited ESS that had the skills and the enthusiasm for providing consistently excellent service and in the first few weeks or…
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