The Biggest Mistake School Business Managers Make (Includes DIY Solutions)

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Too often, schools wait until one or more of the following takes place before training is considered;

  • Staff members don’t get along or morale is low

  • Customer complaints are on the rise

  • Staff have become complacent about providing consistently excellent service

This gives your Education Support Staff the impression that training is only provided when they are performing poorly or doing things wrong.  It’s difficult to get positive engagement or a change in behaviour when employees enter a training environment with a negative perception of why they are there.

DIY Solutions

Mix it up

Incorporate a range of learning options under the heading of PD, i.e.:

  1. There are hundreds of Podcasts dedicated to teamwork, emotional intelligence and understanding human behaviours. Go to your favourite Podcast provider (ie: Spotify is free) and search those keywords.

  2. Industry conferences/events provide the opportunity for your ESS to see the bigger picture and learn from peers.

  3. Confirm the value of external and informal learning your ESS undertake and how it adds skills to your team, i.e. coaching a sports team, position on a committee, household management.

Be available

Provide professional and confidential meeting options, so employees are comfortable advising issues that may or may not be work related that are making it difficult for them to meet your service standards. Asking questions may confirm that the issue does not require training – it requires listening. Allowing your ESS to vent and share can inspire positivity and eliminate many concerns.

How Just For Schools Can Help…

Our Onsite Training provides you with everything you need to educate and motivate your ESS and you as their leader.

By Cate Schreck – Author of “The A- Z of Service Excellence”