Blog
Why Education Support Staff Are Stopping Work
You, your team, and everyone ‘wearing the uniform’ of your school work hard to find and keep ‘customers’ – whether…
How to Thank Introverted ESS This Festive Season
What is an Introvert? According to www.urbandictionary.com: An introvert is a person who is energised by spending time alone. Often…
What to do Immediately After Education Support Staff Attend Soft Skill Training
Any type of organised workplace training is costly. There’s the cost of the actual training, and there’s the cost of…
Top 3 tips for dealing with difficult customers
From 1986 to 2002, I worked for one of the Big 4 Banks. During those years of working across Victoria,…
5 ways to communicate respect without saying a word
School Business Managers from Geelong, Ballarat, Melbourne and all across Australia contact Just For Schools to help their Education Support…
What Frontline Education Support Staff Need From You
Since 2010, Just For Schools has been helping schools by educating and motivating frontline Education Support Staff to become Customer…
Why coriander is the key to excellent Education Support Staff
Asking Education Support Staff to provide excellent service is about as useful a direction as asking them to make you…
The training tradition that wastes time and money
Recently I went to a training event as an attendee. I was really looking forward to this event, but as…
The Biggest Mistake School Business Managers Make (Includes DIY Solutions)
Too often, schools wait until one or more of the following takes place before training is considered; Staff members don’t…
The Vaccine Your Education Support Staff Must Use Now
Frontline ESS are rightly feeling a range of negative emotions at the moment, which is normal and natural as it…
How Kermit can cause customer complaints
Schools have customers and every customer has a service rhythm, and when frontline ESS can identify and match that rhythm,…
Are you brave enough to do this 52 times?
When was the last time your frontline Education Support Staff tried something new with the goal of improving the reputation…