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5 ways to keep your Educational Support Staff firing on all cylinders
Just like all businesses, Schools have customers. You most likely refer to your customers as students, parents, family, guardians or the…
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Five ways to protect your Education Support Staff from worst-case scenarios
“I wish I had never gone to work that day. If I had known what that customer was going to…
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What happened next was worse than the bad service…
I recently witnessed a customer service employee take a relatively loud and pointed verbal blasting from a customer. The customer…
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The List That Will Take Your Education Support Staff from OK to Awesome
A great attitude is just the start. Students, parents, and the School community want action because actions speak so much louder than thoughts or words.
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How One Employee Stopped a Customer Riot
Was Mr Customer aware or unaware of how he was coming across? Did he care? Was this the first time he was given a chance to vent his views?
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Are your ESS OK?
A few years ago I attended a networking event in Geelong. The event was sponsored by beyondblue and the topic…
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