Mastering the Top 3 Challenges in Leading Education Support Teams

If you’re a School Business Manager responsible for managing a team of Education Support Staff who interact with a diverse range of customers, including teachers, parents, students, stakeholders, and the wider community, then you know firsthand the unique challenges of your role. Juggling the triad of needs, educating and motivating staff, and feeling isolated can be daunting. But fear not! In this blog, we’ll explore three steps to help you overcome these challenges, gain time, save money, and sleep better.

 

Step 1: Get a Mentor

Don’t underestimate the power of mentorship. Seek out someone in your network who has excelled as a School Business Manager and offer them a token of appreciation, whether it’s dinner, wine, coffee, or chocolate. Prepare a list of topics or issues you want to discuss, and take advantage of their wisdom and guidance. Over time, you’ll notice recurring themes and find solutions that will pave the way for Step 2.

 

Step 2: Get Trained

Investing in your professional development is key to becoming a respected and successful School Business Manager. There are various training options available to suit your needs, from obtaining a full qualification to honing specific skills such as Time Management, Assertiveness, or Communication. Choose wisely, considering factors like cost, quality, and content. If you need assistance in navigating the options, our team at Just For Schools is here to help you make informed decisions.

 

Step 3: Get a Specialist

As a School Business Manager, your expertise lies in managing and leading your team, not necessarily in training them. Avoid wasting time and resources by attempting to train your staff on your own. Instead, enlist the services of training specialists who understand your unique business, concerns, goals, and team dynamics. A one-size-fits-all approach won’t cut it. Look for providers who can design tailored programs that cater to diverse learning and behavioural styles of your Education Support Staff.

 

By implementing these three steps, you’ll transform your role as a School Business Manager, leading and managing your team of customer service staff with confidence and effectiveness. Remember, those who combine fun with the right learning opportunities for their teams are highly valued and sought after in every industry.

 

Ready to take your Education Support Staff to new heights of excellence in customer service and teamwork? Contact Just For Schools today to schedule a training session customised to your school’s unique needs. Let us help you unlock the potential within your team, ensuring outstanding service for teachers, parents, students, stakeholders, and the wider community. Don’t wait! Empower your team and elevate your school’s success now!