Equipping Your ESS for Success: How to Avoid These Top 3 Training Mistakes

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As a School Business Manager, you know that effective teamwork and excellent customer service are essential for success. But how can you ensure that your Education Support Staff are equipped to provide the best possible service to your customers, including teachers, parents, students, stakeholders, and the wider community? Avoiding these top three mistakes in your training can make all the difference.

 

Death by PowerPoint

When it comes to training, relying solely on word-heavy PowerPoint slides can lead to disengagement and boredom. Remember that adults have different learning styles; incorporating all three types (auditory, visual, and kinesthetic) is essential. Here are some tips:

  • For auditory learners, use storytelling to convey information.
  • For visual learners, incorporate images, graphs, and other visual aids.
  • For kinesthetic learners, offer hands-on activities and opportunities to practise skills.

 

By varying your approach, you’ll ensure attendees can engage with the material and learn more effectively.

 

Role Plays

While role plays can be helpful for practising skills, they can also create anxiety and discomfort for attendees. Instead, consider incorporating games, competitions, and case studies relevant to the learning goal. These activities can be done in pairs or small groups, allowing attendees to practise their skills in a more relaxed and supportive environment.

 

Lack of Respect

Treating your attendees as if they are all the same and ignoring their individual skills, knowledge, and experiences can lead to disengagement and a lack of motivation. Inviting attendees to share their ideas and input, will encourage participation and make the training more relevant to their needs. Here are some tips:

  • Tailor the training to include attendees’ ideas and suggestions.
  • Encourage attendees to ask questions and share their experiences.
  • Create a supportive and inclusive environment that values everyone’s contributions.

 

Remember, being a great School Business Manager is not about being an extroverted specialist. It’s about being willing to learn and keeping your focus on your attendees and their needs.

 

By avoiding these top three mistakes in your training, you’ll equip your Education Support Staff with the skills and knowledge they need to provide outstanding customer service and teamwork, ensuring success for your school and community.

 

Ready to equip your Education Support Staff with the skills and knowledge they need to provide outstanding customer service and teamwork? Look no further than Just For Schools! Our expert trainers can help you avoid the top three mistakes in training and create a supportive and inclusive environment for your attendees.

Contact us today to schedule a training session tailored to your school’s unique needs. Together, we can ensure that your Education Support Staff are equipped to provide the best possible service to your customers, including teachers, parents, students, stakeholders, and the wider community. Don’t wait – let Just For Schools help you achieve success today!