Blog
From Frustration to Fulfilment: Transforming Your ESS Team’s Experience
Education Support Staff (ESS) are the backbone of our schools, working tirelessly behind the scenes to ensure the gears keep…
Investing in Soft Skills Training: Maximising Your School’s Success
As a School Business Manager, you understand the critical role your Education Support Staff play in providing exceptional service to…
From Fatigue to Flourishing: Strategies for Supporting Education Support Teams
In the midst of the COVID-19 pandemic, we witnessed a distressing surge in negative behaviours towards frontline customer service staff.…
How Kermit can cause customer complaints
Schools have customers and every customer has a service rhythm, and when frontline ESS can identify and match that rhythm,…
Are you brave enough to do this 52 times?
When was the last time your frontline Education Support Staff tried something new with the goal of improving the reputation…
How One Employee Stopped a Customer Riot
Was Mr Customer aware or unaware of how he was coming across? Did he care? Was this the first time he was given a chance to vent his views?