Posts by wsladmin
BSF. It’s a Real Problem for Many Schools.
I recently went shopping for a new bedspread. I was in a really good mood, I’d had a great night’s sleep, the weather was wonderful, parking was easy, and even the birds seemed to be singing my favourite tunes. It was one of those days when everything just seemed to be in my favour. And…
Read MoreIntroverts as Education Support Staff – Yes or No?
Did you know that some Education Support Staff find it more tiring than other staff to spend their days communicating face to face and/or over the phone with parents and the school community? One reason for this energy drop is that some ESS may be introverts. Introverts ‘batteries’ run low when spending time around other…
Read More3 Things to do Before Engaging an External Training Provider
Customer service training and professional development are terms that cover a broad range of skill and knowledge development. No matter what, every school with staff who interact with customers from school staff, to students, teachers and the wider community (either face to face or over the phone), need Education Support Staff to have high level…
Read MoreAre You Guilty of the BIG 3?
As a workplace trainer, I know that there are MANY things I can do to stuff up, but do you know the BIG 3? If your role is to educate and inspire your Education Support Staff to work together in harmony and provide great service, read on to make sure you’re not guilty. Disclaimer –…
Read MoreHow to Inspire Your ESS Team to Focus All Day, Every Day
If you are seeking to hire education support staff, you will be wanting those individuals to care about the whole School Community and how they experience the School. From the moment ESS commence a position, you want them providing a level of service that has everyone speaking highly about the school to everyone they know.…
Read MoreWhy Kids Should Be Your Frontline Education Support Staff
Many of the schools we assist in Geelong, Ballarat and Melbourne spend huge amounts of time and money trying to gain and retain students for their school via websites, social media, newsletters, surveys, community events, open days, school tours, and the list goes on and on. When I ask them what they do to harness…
Read MoreWhat Frontline Education Support Staff Fear Most About 2022
Well before we heard the word COVID, Education Support Staff were seeking help. The #1 concern, and the concern of School Business Managers, was how to professionally interact with rude, angry or upset customers at your school. We know this because since 2012 (when Just For Schools commenced), it has been the most requested training…
Read MoreWhy ESS need top level sales skills
I’m going to talk sales in this blog and you may think that selling is not a necessary skill in Schools but bear with me….it really is! Below is an overview of an interaction I recently had at a clothing store – maybe you can relate. I walked into the store…… I received an instant…
Read MoreWhy you need to massage your Education Support Staff
Working as Education Support Staff in a school can be a joy when you have the right skills, the right knowledge and the right support. No matter if your School is in Melbourne, Mildura, Horsham or Healsville, there are many things you can do, you can say and you can give ESS that would fall…
Read MoreThe #1 Thing That Makes School Business Managers Hang Their Head
Customer service excellence is NOT common sense. In fact, it is very rare and harder to create and maintain in a team; a team of humans, who each have their own idea of what excellent customer service is AND who need different things to maintain a daily focus on service excellence and teamwork.
Read MoreWhat Your Education Support Staff Need NOW
Education Support Staff are very special people who should be highly valued at your school but sometimes, they get left out of the recognition and reward process. ESS who feel supported, who are regularly thanked and who can keep developing their skills lead to a more productive team who have lower levels of stress.
Read MoreThe Downside of Successful Educational Support Staff
Successful ESS show up every day as positive team members, great communicators, and self-aware individuals…BUT, these wonderful attributes can bring challenges
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