Blog
The #1 Reason Education Support Staff Give Up
I’ve turned into a Game Show host – let’s call me Eddie Schreck or Cate Denyer or…is there a female…
5 Ways to “Power Up” Your Education Support Staff’s Lights
I am regularly contacted by School Business Managers and Leaders from Ballarat, Geelong and Melbourne who are seeking help to…
BSF. It’s a Real Problem for Many Schools.
I recently went shopping for a new bedspread. I was in a really good mood, I’d had a great night’s…
Introverts as Education Support Staff – Yes or No?
Did you know that some Education Support Staff find it more tiring than other staff to spend their days communicating…
3 Things to do Before Engaging an External Training Provider
Customer service training and professional development are terms that cover a broad range of skill and knowledge development. No matter…
Are You Guilty of the BIG 3?
As a workplace trainer, I know that there are MANY things I can do to stuff up, but do you…
How to Inspire Your ESS Team to Focus All Day, Every Day
If you are seeking to hire education support staff, you will be wanting those individuals to care about the whole…
Why Kids Should Be Your Frontline Education Support Staff
Many of the schools we assist in Geelong, Ballarat and Melbourne spend huge amounts of time and money trying to…
What Frontline Education Support Staff Fear Most About 2022
Well before we heard the word COVID, Education Support Staff were seeking help. The #1 concern, and the concern of…
Why ESS need top level sales skills
I’m going to talk sales in this blog and you may think that selling is not a necessary skill in…
Why you need to massage your Education Support Staff
Working as Education Support Staff in a school can be a joy when you have the right skills, the right…
The #1 Thing That Makes School Business Managers Hang Their Head
Customer service excellence is NOT common sense. In fact, it is very rare and harder to create and maintain in a team; a team of humans, who each have their own idea of what excellent customer service is AND who need different things to maintain a daily focus on service excellence and teamwork.