Kerri McCluskey

Before our administration team meetings, each member selects to read a Chapter from Cate Schreck’s book “The A – Z of Service Excellence”. At the following meeting that person presents on how the content applies to us, what they believe we do well and what we might do to improve as a team. The chapters provide great discussion. This week we did Chapter Z for Zen – it was such a great way to start the term.